RETURNS / EXCHANGES POLICY
Return Shipping
Return shipping is the customer’s responsibility and cost.
Customers may arrange their own courier for sending items back.
We recommend using a standard courier service with proof of postage.
RETURN & EXCHANGE ELIGIBILITY
Return Timeframe
Items must be returned within 4–7 days of receiving your order (including transit time back to our warehouse).
Condition Requirements
Item must be unworn, unwashed, and returned with original tags attached.
Items with odour, stains, or wear will be rejected.
Underwear, socks, and hygiene-sensitive items are non-returnable.
CATEGORY-BASED RETURN RULES
Bags & Belts
❌ No pickup & drop allowed. Customer must arrange courier for return/exchange.
Sale / Clearance Items
❌ No return, no exchange, no refund.
❌ No pickup & drop service for sale items.
Customers must arrange their own courier, but sale items cannot be returned/exchanged.
Routine (Non-Sale) Items
✔ Pickup & drop service is allowed only for routine items.
✔ Maximum 2 articles per exchange request via pickup & drop.
❌ If more than 2 items, the customer must arrange their own courier.
Orders Above Rs. 10,000
❌ Not eligible for refund (exchange only).
REFUND POLICY
Maximum Refund Limit
Refunds are only valid for orders maximum Rs. 10,000.
Shipping charges are non-refundable.
Refund Processing
Refund initiation: 5–7 days
Bank processing time: up to 30 days
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EXCHANGE RULES
Exchange is available only for the same product value or variant.
PKR 300 exchange fee applies on both normal and sale days.
❌ Sale items are not eligible for exchange.
For UAE orders, once the item is collected and approved for exchange:
The customer will be charged the shipping cost again when sending out the replacement item.
The replacement shipping fee is calculated as per international standard shipping rates.
Exchange is available only for routine (non-sale) items.
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